COVID-19 Information and Updates
Please remember to stay at home and contact your doctor by phone if you have COVID-19 symptoms - fever, cough, and/or shortness of breath.
Questions on COVID-19? Call us.
If you are experiencing fever, cough, or shortness of breath, please call your provider. If you do not have a provider, our health centers can offer next-day appointments. If your provider determines you need testing, please be sure to call the facility ahead of time to alert them to your arrival.
call (518) 873-3134 to schedule
COVID-19 Testing fees
Your financial responsibility for a diagnostic laboratory test at Elizabethtown Community Hospital will depend on your insurance plan and whether your test is medically necessary. The self-pay charge for COVID-19 testing is $150. Please contact your insurance provider to determine your benefit coverage.
Our six health centers across Essex County are open and offer in-person and telehealth appointments. New patients are welcome and next-day appointments are available. Learn more about telehealth at Elizabethtown Community Hospital and our health center locations and providers, or call (518) 873-6896 for more information.
crown point health center food pantry
Open Mondays, Tuesdays, Wednesdays, and Fridays from 9:00 AM to 3:00 PM. For more information, please call (518) 873-3125.
outpatient specialty clinics
Specialty clinics are scheduled at both campuses. Patient notification and scheduling will be coordinated by the specialist’s office.
diabetes support group
- Diabetes Group Temporarily Suspended - At this time our diabetes support group, offered the third Tuesday of every month, will not be offered.
Please call our Elizabethtown facility at (518) 873-2408 or our Ticonderoga facility at (518) 585-3810 if you have questions or concerns.
Frequently Asked Questions
What has changed since appointments were delayed?
During the early stages of the coronavirus pandemic, non-urgent appointments were postponed to preserve staff and resources to care for a potential surge of COVID patients. With the number of COVID patients well within our capacity to manage, we are able to safely see non-COVID patients who require in-person visits.
What you can expect when you arrive:
There are some things that will be different when you arrive for your appointment.
- Our current visitation policy allows for limited visitation.
- Though it is not required, you may check in by phone and wait in your car.
- You will be screened, including having your temperature taken before entering.
- You must wear a mask; and may take one at the door upon entry.
- Waiting room chairs may be removed to reinforce phsyical distancing measures. Please be sure to maintain a safe distance (six feet) from others.
How are we working to minimize the potential risk of infection?
Your safety and the safety of our staff is our highest priority. We have taken every precaution to ensure we provide a safe environment for care. All who enter our facilities are must wear a mask and are screened for COVID-like symptoms. All staff wear masks, and those working with COVID patients follow the CDC’s PPE guidelines. An enhanced cleaning protocol, recommended by the CDC, is also used.
Anyone who presents with symptoms or has concerns about potential exposure is immediately escorted to a dedicated room, away from other patients and staff. In many of our facilities, potential or confirmed COVID patients are evaluated in rooms equipped with negative air pressure, which eliminates cross contamination from room to room.
The University of Vermont Heath Network - Elizabethtown Community Hospital expanded it visitor policy on June 19, 2020 in accordance with New York State Department of Health guidelines to prevent the spread of COVID-19.
The updated policy includes the following conditions to maintain a safe environment of care for patients, staff, and visitors:
- Visitors are required to be screened for COVID-19 symptoms (e.g., cough, shortness of breath, fever, and/or loss of taste or smell).
- Visitors must have their temperature taken.
- Visitors with COVID-like symptoms or a fever of 100.0, will not be permitted to enter the facility.
- Visitors will be provided a mask and must wear it for the duration of the visit.
- Appropriate protective equipment and hand hygiene practices are required. Visitors must wash hands or use hand sanitizer before entering a patient’s room.
- Only one visitor is permitted at a time for each patient. Up to two visitors may visit a patient per day.
- Visitors are asked to limit time in common areas and maintain social distancing.
- Visitors may visit between 12:00 and 7:00 PM, for up to four hours.
- Visitors must be 18 years of age.
One support person, deemed essential to the patient’s care, will be allowed to accompany patients in the emergency department and in outpatient specialty clinics. Support persons must adhere to the guidelines above. Special considerations for pediatric patients, end of life care patients, and patients with an intellectual, developmental, or cognitive disability are included in the updated visitor policy.
Contact Victoria Savage at (518) 873-6377 for additional information about inpatient care and visiting hours.
How You Can Help
- Stay Home & Share Your Love. One of the most impactful things we as community members can do to support health care professionals and the hospital is to stay home. And one of the things we can do from home is share our gratitude for frontline staff. Share appreciation and encouragement online, and on social media using #ThanksHealthHeroes on our Facebook and Twitter pages or email us.
- N95 Donations - We are grateful for the support of our community and are accepting donations of N95 respirator masks. These are federally regulated masks that are often used by construction and industrial businesses. If you have N95 masks to donate, please email firstname.lastname@example.org.
- Hand-sewn Mask Donations - Please email us if you are interested in making or donating hand-sewn masks.
For the most up-to-date information on COVID-19 in Essex County, please visit https://www.co.essex.ny.us/Health/local-covid-19-notices/
Get the facts. Here are links to some helpful resources to keep you informed on the Coronavirus.