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Coronavirus: What you need to know

Get the latest hospital updates, including visitation policies, in response to the Coronavirus.  Learn More

Thank you for doing your part by staying home to keep you, your family and our communities safe. We are now gradually and safely bringing back many of our services, and the providers you know and trust are here to safely deliver the care you need through video, telephone and in-person visits. We look forward to welcoming you into our facilities for outpatient and elective procedures. Don’t hesitate to call your provider with any of your health questions or concerns.

How We’re Helping to Protect You and Others

  • Visitor Restrictions: To protect the health and safety of our patients and families, our staff and our community, we have temporarily changed our Visitor Policy. As always, patients are welcome and encouraged to seek necessary care. With few exceptions, no visitors are permitted at this time and until further notice. 
  • Entrance Screening: If you need to enter the hospital or our health centers, we’ll take your temperature and ask you a few questions. If you have respiratory complaints or a fever, you’ll be routed safely to care.
  • Masking: For everyone’s protection, masks are required for all patients, visitor, and staff members at our hospital or facilities. One will be provided to you if you do not have your own. Please make sure you wear it properly, covering your nose and mouth fully, for the duration of your visit. If you have concerns about your mask or wearing one, please speak with a staff member.
  • Hand Sanitizer: When you arrive, during your time with us, and after your appointment, please use the available hand sanitizer. You may be asked to clean your hands during your healthcare experience. When you get home, wash your hands, wipe down your phone, laptop or tablet and earpieces. Then wash your hands again for a minimum of 20 seconds with soap and warm water.
  • Physical Distancing: We’ve made changes to our waiting rooms and seating areas to support safe physical distancing of at least 6 feet. In some cases, waiting rooms may not be utilized. Instead, you will be brought directly to an exam room to see your provider. 
  • Cleaning and Sanitizing: Maintaining a clean environment is always important in medical facilities, especially now. We are following strict cleaning guidelines. We have always cleaned exam rooms in between patients and are taking extra precaution by cleaning common areas such as check-in desks, waiting rooms, door knobs, faucets and other high-touch surfaces multiple times a day. To support safety measures, we have temporarily removed magazines and newspapers from our waiting rooms.

Have an Appointment or Scheduled Procedure?

While our temporary restriction of visitors remains in place, you will need to attend your appointments or scheduled procedures alone. Being in the hospital alone, whether for an appointment or a procedure, can be uncomfortable. We hope this information helps you to know we’re here to support you as you come back for your care. Please let a staff member know if we can do anything to help make your visit more comfortable.

  • Share Your Concerns with Us: If you’re feeling uncomfortable, nervous, or stressed before or during your visit, please let your provider or a staff member know. Medical appointments can cause anxiety, but these feelings of unease may be greater now. Rest assured, we’re here to help.
  • Review Provided Instructions Before You Arrive: In some cases, you will receive detailed instructions about your appointment or procedure ahead of time. This may include information such as eating or drinking specifications or restrictions, taking or pausing medication, pre-procedure hygiene, coordinating a driver, or pre-procedure COVID-19 testing. Some instructions may direct you to wait in your car and call your provider upon arrival. This is being done to help support social distancing in our facilities.
  • Bring Your Phone or Device, Fully Charged: Make sure your phone or device is fully charged and bring a charger along if you anticipate a lengthy wait. Free WiFi is available. Ask any staff member for assistance if you have difficulty accessing the internet. And, if you plan to use audio, please use your earpieces or headphones to respect the quiet needs of other patients and staff.
  • Be Ready for Questions, Answers and Notes: Before your appointment, write down any questions you have for your provider or things you’d like them to know about your health. Take notes during your discussion with your provider, whether on paper or your electronic device, so you can refer back to them once home. 
  • Connect with Your Family Virtually: If you’d like a family member or friend to join you by phone for your appointment, please have their phone number handy and let your provider know.

Accompanying a Patient?

While visitation is restricted, you may be permitted to accompany someone for a necessary appointment or procedure. We appreciate the support you’re providing and want you to feel supported as well. Here is information to make your visit more comfortable while ensuring your safety and the protection of our patients and staff. Please let us know if you have any questions or needs during your time with us.

  • Be Prepared to Wait Outside: Unless the person you are accompanying requires support and assistance for their appointment, you may not accompany them to their appointment. Please drop them off at an entrance and wait in your car or outside the building until they are finished. Pediatric patients may have one parent or support person for their appointment. Everyone entering our facilities will be properly screened at the entrance and must wear a mask.
    • If you are bringing a patient in for a scheduled appointment, you are encouraged to wait in your car or outside the building until they are ready to be picked up. A staff member will escort the patient to you at the entrance for pick up. If you need an interpreter, please contact the provider’s office ahead of time so they can make necessary arrangements. If you need to enter the hospital or facility for any reason, you will be properly screened and must wear a mask.
    • If the patient requires support and assistance getting to their procedure, you will be properly screened at the entrance and must wear a mask for the duration of your visit. If you are instructed to remain in the waiting room during the procedure, you will not be permitted into the pre- or post-op area or bedside with the patient. Pediatric patients may have one parent or support person with them bedside.
  • Bring Your Phone or Device, Fully Charged: Make sure your phone or device is fully charged. Free WiFi is available. Ask any staff member for assistance if you have difficulty accessing the internet. 
  • Bring Things You Enjoy: To support safety measures, we have temporarily removed magazines and newspapers from our waiting rooms.
  • Share Your Concerns with Us: If you’re feeling uncomfortable, nervous or stressed before or during your visit, please let a staff member know. Medical appointments can cause anxiety at any time, but these feelings may be greater now. Rest assured, this is very common and normal. Share your concerns with us – we’re here to help.