Frequently Asked Questions

How do I refill prescriptions?
If you’re a regular patient, we can usually refill your medication without an extra office visit. You can refill prescriptions through the Patient Portal, or by calling our office at (518) 597.3029. We require a 2-3 day notice for regular prescription requests. Please give the exact name or spelling of the medication, the strength, how and when taken, and the number required. 

How does billing work?
Health Center billing is handled by Visualutions. Their number is 877.476.8370. If you have payment concerns, the Hospital Business Office may be able to help. The Health Center participates with numerous plans and insurances. If you belong to an HMO, (Health Maintenance Organization), you need to designate the Health Center physicians as your primary care provider. Co-payments are due at the time of your visit. If you need further instruction please call Joy Armstrong at (518) 873.3139.

What if I need an appointment right away?
The Health Center tries to keep a few time slots open every day for urgent needs. Call us the evening before and leave a message, or call early in the morning for availability. 

What if I can’t make it to a scheduled appointment? 
The Health Center requires two hours prior notice to cancel.

I had laboratory testing/radiology exams done. When can I get my results?
The results must be forwarded to your provider for review. The staff will notify you of your results as soon as your provider has given them instruction to do so. If you do not hear from us in one week, please call the office.

What if I’m not home to receive my results? Can you tell my family member?
If you would like us to leave a message with a family member or friend, you may sign a release to be kept in your chart that designates the individual(s).

How can I obtain copies of my records?
Records can be requested via an approved HIPAA release form, and there could be a charge for the records. 

Will I be charged for copies of my records if I am transferring care to another physician?
No. But this only applies to the first request. If you transfer to yet another physician, there will be a charge for all records. 

Any other questions? 
Please contact Jeanne Hummel, Health Centers Manager, at (518) 873-6896 or jhummel@ech.org